Did you know Harbor Town is home to one of the best hotels in the WORLD as rated by the readers of Travel and Leisure Magazine?! It came in at #93, ahead of fabulous hotels in Barbados, South Africa, and even Cabo San Lucas!
That's an incredible honor, and we spoke with the River Inn's general manager, Karl Friedrich to get an inside look at what's behind the hotel's success.
What does it mean to you & your team to be a top 100 hotel?
We are very proud of being in the 100 top hotels in the world, and the River Inn Team is working hard to keep it this way.
How does the ranking system work? What does your score mean?
The score is done annually by readers’ survey worldwide and is based on the total points given by the readers.
Have you earned this or similar accolades before?
Yes, we have by Conde Nast Magazine – Top 25 Hotels in the USA, and US News & World Report voted #1 Best Hotel in Memphis for 2011 - 2016
What do you attribute this success to? What differentiates the River Inn?
The success is due to the continued drive of excellence in service, comfort and Southern Hospitality. We are different in being a true European Style Boutique Hotel with traditional charm and ambiance and a great location on the Mississippi River, and being in a resort area of downtown Memphis.
How long have you been general manager? What's your philosophy or approach to managing the hotel?
After graduating from Hotel School in Austria I have been in the Hotel business for 45 years and have managed resort hotels for the past 40 years (mostly in the Caribbean and USA). My approach of managing a hotel is to surround yourself with the best people in the business, be detailed orientated, give the best personal service to our patrons and treat the guest like king and queen of the hotel. The guest must leave with a feeling of having been treated special and have had a great experience staying at River Inn.
How many staff do you have?
We have about 100 team members between the hotel and our 3 restaurants (Paulette’s, Tug’s, and the Terrace) and banquet facilities (River Hall)
What's the history of the River Inn?
The vision of the owners was to create a European Style Boutique Hotel with Southern Hospitality, and I believe we achieved that vision. River Inn was opened at the end of October 2007.